1. Acceptance of Terms

1.1 These Guest Booking Terms and Conditions (Terms) are between Kirra Point Holiday Apartments, we, us, our and other similar expressions and the person who books Rise Kirra Point accommodation offered by Kirra Point Holiday Apartments for rental (referred to as Guest, Guests, you, yours and other similar expressions).

1.2 The Terms apply to:

a. each accommodation booking made by a guest through rise.com.au  (Website) or any other means (Booking); and

b. the use of the property subject of the Booking (Property) by Guests.

1.3 We only accept Bookings from persons 25 years of age or older. By making a Booking you agree to be bound by these Terms. If you make a Booking on behalf of a third party, you agree to these Terms on your own behalf and on behalf of that third party. Guests are advised to read in full, save or print these Terms at the time of Booking. A copy of the Terms can be accessed here. Terms and conditions, if any, contained in any documentation provided by you to us are excluded and do not apply.

2. Booking Process and Licence to Occupy Property

2.1 Kirra Point Holiday Apartments does not own the Property. It has been appointed by the owner of the Property, as its agent, to manage Bookings and Guests’ stays at the Property.

2.2 Your occupation and use of the Property is permitted by the owner only as a limited licence in accordance with these Terms and you may only enter, occupy, or use the Property in accordance with these Terms and as set out in the Booking, after you receive a written Booking confirmation from Kirra Point Holiday Apartments.

2.3 Guests are not tenants and do not enjoy exclusive possession of the Property. Kirra Point Holiday Apartments and its staff retain the right to re-enter the Property during your stay, to the extent reasonably necessary to ensure you are complying with these Terms, to protect and safeguard the Property or as otherwise permitted by applicable law. Reasonable notice will be provided except in emergencies.

2.4 All matters and communications from you relating to the Property and the Booking must be made to Kirra Point Holiday Apartments.

3. Booking Fees, Payment, Cancellations and Refunds

3.1 (Subject to availability) All Bookings are subject to availability and pricing at the time of the Booking. 

3.2 (Fee Schedule) Schedule 1 sets out all deposits, fees and cancellation costs which may be payable by a Guest.

3.3 (Fees Payable) Fees payable by Guests relevant to their Booking will be set out in the Booking details, however, Guests may be liable for additional charges in accordance with these Terms, which may be invoiced by Kirra Point Holiday Apartments to the Guest on or after the end of their Booking. 

3.4 (Debit Authority) If any fees or costs payable by the Guest in relation to its use of the Property are more than seven days overdue (Overdue Amounts), the Guest authorises Kirra Point Holiday Apartments to deduct the Overdue Amounts from any credit card whose details have been provided by the Guest to Kirra Point Holiday Apartments . This is in addition to any other right Kirra Point Holiday Apartments has to recover Overdue Amounts from the Guest, including deductions from any security bond under clause 4. 

3.5 (Adult Required) There must be at least one person 25 years of age or older at the Property for the duration of any Booking, otherwise we may immediately cancel your Booking and remove any occupants from the Property.

3.6 (Minors) If you have a minor staying at the Property, you must be legally authorised to take care of or act on behalf of that minor and are solely responsible for the supervision and safety of that minor. 

3.7 (Verbal Pricing) Any verbal quote given by Kirra Point Holiday Apartments is an estimate only. Prices are subject to written confirmation of the Booking. 

3.8 (No Transfer) Transferring or on-selling of Bookings is not permitted under any circumstances, unless Kirra Point Holiday Apartments provides its prior written consent to you. 

3.9 (Corporate Bookings) If a Booking is made by an organisation on behalf of an occupant of a property it must provide:

a. details of everyone on whose behalf it makes the Booking; and

b . Kirra Point Holiday Apartments with an acknowledgement signed by each Organisation’s Guest, they are responsible for ensuring the organisation pays any fees in relation to the Booking and that if the organisation who made the Booking fails to pay those fees, they will be personally responsible for paying any unpaid fees.

3.10 Cancellation by Kirra Point Holiday Apartments

a. A Booking may be cancelled by us before occupation of the Property:

(i) if any amounts required to be paid prior to commencement of occupation of the Property have not been paid.

(ii) if we become aware a Booking has been made in breach of these Terms.

(iii) if the Property becomes unavailable for any reason, such as storm damage, unavailability of essential services or amenities, sale of the property; or 

(iv) if any requested identification information or details are not provided at the time of Booking or upon arrival at the Property to verify age and identity.

b. If we cancel your Booking, under clause:

(i) 3.10(a)(i) and 3.10(a)(ii)  we will refund you any fees you have already paid less any third-party fees we are unable to recover which we have had to pay in connection with the Booking, such as third-party platform fees or booking agents through which the Booking was made.

(i) 3.10(a)(iii) Kirra Point Holiday Apartments will use its reasonable endeavours to try and find suitable alternative accommodation. Where alternative accommodation cannot be sourced, Kirra Point Holiday Apartments will contact you as soon as reasonably practicable and provide a full refund.

c. For any cancellation under this clause 3.10, you acknowledge and agree Kirra Point Holiday Apartments is not liable for, and you release Kirra Point Holiday Apartments from, any liability for any costs you may have incurred in connection with the Booking including, without limitation, fees for travel, entertainment, activities, insurance or any third-party arrangements of any kind.

3.11 Cancellation or changes to bookings by Guest

a. Changes to booking dates will incur a $150 administration fee and are not permitted within the non-cancelation period being 30 days from arrival. Deposits (less a $250 cancellation fee) are refundable until 30 days before arrival. Cancellations within 30 days of arrival result in forfeiture of the full deposit/total cost of stay. We recommend travel insurance to cover unforeseen circumstances such as illness or weather disruptions and other.

4. Security Bond & Pre-Authorisations

4.1 Bookings Deposits and Payments

a. To secure a reservation at Rise Kirra Point, a deposit of 50% of the total tariff is required. Reservations are not confirmed until we have received your full booking request, a complete list of guests and their ages, payment has been processed, and a booking confirmation email has been received by you. The final payment is due 30 days before the arrival date.

b. A 1.5% credit card surcharge fee applies to all Visa and MasterCard payments. Electronic Funds Transfer (EFT) are also accepted, however please arrange for the funds to be transferred 5 days prior to the required payment time frame days prior to arrival.

c. A credit card must be provided before your stay to enable bond pre-authorisation of $10,000  it will be held on the day of check-in. If a credit card is not available, a $10,000 direct deposit is required before arrival. The bank will hold the bond amount, and the  pre-authorisation will be released to you up to7 days from your departure from the Property, pending any final inspection of the Property after your departure.

d. Guests are responsible for any damages or loss to the property or its contents during their stay. Any issues must be reported immediately. The bond may be used to cover damages, breakages, excessive cleaning, or rubbish removal. If a claim is made against the bond, supporting evidence such as receipts and photos will be provided. If the bond does not cover the full cost of any loss or damage the property management may claim the difference from the guest, potentially leading to further legal action if the guest is to dispute the claim.

A minimum $100 administration fee applies for any bond claims related to damage, additional cleaning, or rubbish removal.  

Bond must be paid and received before any keys will be issued.

The pre-authorisation will be released to you up to14 days from your departure from the Property, pending any final inspection of the Property after your departure.

5. Arrival & Departures

5.1 The standard check-in time is 3:00pm to 6:00pm and check-out time is 10:00am. We ask that you provide adequate notice in the event of late arrival. If you are arriving after this time 24 hrs notice is required to allow such time to ensure that a staff member can be onsite to complete your check in requirements and a room familiarisation tour.

5.2 Any early check-in or check-out request must be first approved by Kirra Point Holiday Apartments in writing prior to your arrival at the Property.

5.3 If you stay at the Property beyond the authorised check-out time stipulated in your booking, without prior permission from us, we may charge you $400 per hour or part thereof for up 2 hours and then after that another full day of occupation of the Property. 

5.4 Any costs in connection with any unauthorised late check-out will first be deducted from the security deposit or pre-authorisation. If the charges exceed the security bond, we reserve the right, and you authorise us to charge your nominated credit card for those additional amounts.

5.5 If any keys, swipes or fob access cards to the Property are not returned upon check-out, you will be charged for the replacement of all associated barrels and a complete set of new keys, swipes of fob access cards (as the case may be), plus additional service fee as outlined in the schedule.

5.6 Duplication of keys, swipes or fob access to the Property are strictly forbidden. If spare keys to the Property are required, please contact us and will do our best to accommodate your request.

5.8 Any call outs including meet and greet and other key handovers outside of office hours which is 8am to 6pm (Monday-Saturday) and 8am to 5pm (Sunday)  will be charged in accordance with Schedule 1.

6. Use of Property

6.1 (General) Unless prior written permission has been obtained from Kirra Point Holiday Apartments:

a. no business or commercial activity of any kind is permitted on the Property.

b. no alterations or additions are to be made to the Property or its contents; and 

c. the Property is to be used exclusively for personal accommodation and not for any other purpose, including but not limited to photoshoots, commercial working spaces, and social media content, unless prior written approval has been provided Kirra Point Holiday Apartments.

6.2 Parties and gatherings

a. Parties and gatherings on the Property are strictly prohibited without Kirra Points Holiday Apartments prior written consent. Breaching this condition may result in instant loss of your security bond, immediately eviction without notice, and no refund or credit for any unused nights.  

b. If a party or similar gathering is permitted:

(i) noise must be kept to a minimum after 10 pm.

(ii) Guests must adhere to applicable noise pollution controls, comply with any by-laws and building regulations (where applicable) and not create or permit any noise or nuisance, which is likely to interfere with the peaceful enjoyment of any other person occupying adjoining premises; and

(iii) any complaints received by Kirra Point Holiday Apartments from neighbours or local authorities (including but not limited to nuisance, annoyance, inconvenience or disturbance of residents causing damage, playing loud music or musical instruments, dancing, entertaining at the Property) may be investigated further by Kirra Point Holiday Apartments.

c. Any damage to the Property or any additional cleaning required to bring the Property back to an acceptable condition must be paid for by the Guests.

6.3 Health & safety If you become aware during your stay at the Property of anything which you reasonably believe poses an actual or suspected health & safety risk, you must immediately inform Kirra Point Holiday Apartments. 

6.4 Number of people Your Booking confirmation specifies the maximum permitted number of persons that can stay at the Property for the duration of your Booking. If we are notified of any additional visitors or occupants occupying the Property, breaching this condition may result in instant loss of your security bond, immediately eviction without notice, and no refund or credit for any unused nights.  

6.5 House Rules  All Guests must read and adhere to any specific requirements in the House Rules in addition to these Terms. The ‘House Rules” covers essential information and instructions regarding the Property’s amenities, usage and any additional guidelines. Applicable building regulations and by-laws and any applicable laws must be followed and complied with. Kirra Point Holiday Apartments is not liable for any loss or injury suffered by a Guest failing to read or follow the ‘House Rules’, you must:

a. maintain the Property in a clean, tidy condition and ensure it is clear of rubbish, leave the Property in the same condition as it was on arrival.

b. not bring or keep any pets or animals on the Property unless permission has been obtained from us in writing.

c. where the Property has a common area (Lift Lobbies and other area’s), not leave any objects or waste in those shared areas.

d. not engage in or permit illegal, immoral or distasteful activities to be conducted on the Property.   

e. smoking is strictly prohibited both inside the Property and anywhere on its premises, if smoking or vaping is detected in your accommodation, a cleaning fee of up to $2000 and an additional night's accommodation charge may be applied. Additionally, if a fire alarm is triggered and the fire brigade responds, those charges may be passed on to your account.

f. only park vehicles (of any kind) in areas specifically identified for Guest use by Kirra Point Holiday Apartments. Any additional vehicles are required to park in the public parking area located outside the residential parking area and abide by the parking rules and conditions as displayed at the carpark entry.

g. not relocate furniture at the Property and no item from the Property is to be removed from the Premises (note: outdoor furniture must only be used outdoors, and indoor furniture must only be used indoors);

h. ensure all bins must be properly lined, and any rubbish must be placed in the provided bins. Failure to remove any excess rubbish from the Property at time of check-out may result in additional cleaning fees.

h. grant access to the Property to Kirra Point Holiday Apartments, or any contractor engaged by them to undertake maintenance if you have reported a maintenance issue to us which requires our attention. 

i. The maximum number of guests allowed is 10. All guest names must be provided before check-in. Unapproved additional guests will be asked to leave, and charges will be deducted from the security bond.

j. The Rise Kirra Point is in a residential building. Please respect our neighbours and keep noise to a minimum, especially after 10 pm. We have a strict “No Party” policy, and excessive noise or disruptive behaviour is not allowed.

k. Guests may be asked to stop such behaviour, and if it continues, we reserve the right to ask guests to leave without a refund. In cases of excessive noise or antisocial behaviour, security or police may be called, and a $250 call-out fee may apply. This deducted from the bond.

7. Guest Issues and Concerns

7.1 Guests must notify Kirra Point Holiday Apartments in writing within 24 hours of becoming aware of any issue or concern that they may have regarding the Property. Kirra Point Holiday Apartments must be given reasonable time to address the issue. If the issue cannot be resolved in a reasonable time, and the issue, in Kirra Point Holiday Apartments reasonable opinion, materially impacts the Guest’s use of the Property or makes the Property unusable, Kirra Point Holiday Apartments will provide a full refund to the guest or discuss suitable compensation for such.

7.2 Refunds are not provided for events outside our control, such as power outages, bad weather, internet failures, or neighbouring construction.

7.3 If an appliance or facility requires repair during your stay, we will arrange servicing as soon as possible. If immediate repair is not possible, we will provide an alternative if available. Refunds or discounts will not be issued for any inoperative appliances.

7.4 Internet is provided for basic browsing and emails. Service interruptions may occur, and refunds will not be issued for internet downtime

 7.5 Claims made after the Booking period ends will not be considered, and vacating the Property before the end of a Booking does not automatically entitle the Guest to a full or partial refund.

8. Guest Eviction

8.1 Where a Guest fails to comply in any of the following circumstances, Kirra Point Holiday Apartments reserves the right to terminate a Booking and immediately repossess the Property or deny entry to Guests without prior notice:

a. failure to pay any outstanding accommodation rental payment within 24hrs from the due date or as otherwise indicated on a payment notice issue by Kirra Point Holiday Apartments to the Guest; or

b. for a breach of clause 6.

8.2 Kirra Point Holiday Apartments is authorised to deduct all or a portion of the security bond amount in line with the Guest’s pre-authorisation specified under clause 4 of these Terms, for any breach of these Terms. 

9. Damage to Property

9.1 You agree and authorise us to deduct from your nominated credit card all or part of the security bond that may be required for any extra cleaning, breakages, loss, damages to the Property, breach of these Terms, or any additional fees outlined in this document. 

9.2 You must notify Kirra Point Holiday Apartments of any damage to the Property, contents, fixtures or fittings which occurs during your stay in writing. This applies even if you perceive the damage as fair wear and tear, or if you believe the damage is not your fault.     

9.3 If Kirra Point Holiday Apartments is not informed of any damage, and on inspection of the Property after your departure, damage is discovered, you will be liable for the costs plus any service fees associated of repairing such damage or replacing any damaged items, whichever is the lesser amount, unless you can prove the damage was not caused by you.

10. General Repairs and Maintenance to Property

10.1 Except in an emergency, as reasonably determined by Kirra Point Holiday Apartments, any repairs and maintenance to the Property will be carried out during our usual business hours, being Monday – Friday 9am – 5pm and excluding public holidays. 

10.2 Guests who organise repairs or callouts outside of the above times will be solely responsible for those costs, unless otherwise agreed by Kirra Point Holiday Apartments.

11. Listing and Property Information

11.1 Kirra Point Holiday Apartments uses commercially reasonable efforts to maintain the accuracy, currency and correctness of all advertising materials and information given to it with respect to the Property. Nothing in those materials is to be treated as a term or condition of this contract and details are subject to change without notice.

11.2 Kirra Point Holiday Apartments is not liable for and will not issue a refund to any Guest who is not satisfied with or does not consider the Property booked to be suitable as a result of any difference of opinion as to the condition or quality of the premises, the surrounds, nor for any temporary defects or stoppages of any utilities. 

11.3 Properties may not appear exactly as pictured or described due to normal Property wear and tear, a change in furnishings or any other changes that may have occurred after the advertising materials were published.

11.4 Kirra Point Holiday Apartments does not accept any responsibility for any matter or occurrences beyond its reasonable control including (but not limited to) damage caused by extreme weather conditions, breakdown of appliances, wiring, internet outage, WI-FI speed, construction, plumbing, invasion of pests or noise disturbance or any act or omission on the part of the owner causing loss, accident or injury to the Guest or any visitors or other occupants.

11.5 All information regarding the Property on Rise Kirra Points Website is believed to be accurate at the time of the publication. However, Kirra Point Holiday Apartments reserve the right to make changes to the Property and online listing without notice. Kirra Point Holiday Apartments will not accept responsibility of any kind and however arising, for any alterations to the Property or any part thereof beyond Kirra Point Holiday Apartments control. 

12. Privacy

12.1 We collect, use and store personal information you provide to us only for the purpose of managing your Booking, providing accommodation services, and as otherwise required by law. We will not sell or disclose your personal information to third parties except as required to deliver our services (for example, payment processors) or where required by law. 

12.2 In accordance with section 18N(1)(b) of the Privacy Act 1988 (Cth), you authorise your credit provider(s) (if applicable) to disclose credit information about you to Kirra Point Holiday Apartments for the purpose of assessing your creditworthiness, credit standing, credit history, or credit capacity in relation to your Booking.

13. Force Majeure

13.1 Kirra Point Holiday Apartments will not be liable to the guest for any delay or failure to perform their obligations under this document (other than for payment under this document) resulting from causes outside their reasonable control and that could not have been prevented or avoided by that party taking all reasonable steps, including, but not limited to, acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, epidemics or disease (including COVID-19), strikes or shortages of transportation facilities, fuel, energy, labour or materials.

14. Consumer Law and Exclusion of Warranties

14.1 To the extent permitted by law, all conditions, warranties, guarantees, rights, remedies, liabilities and other terms implied or conferred by statute, custom or the general law that impose any liability or obligation on Kirra Point Holiday Apartments are excluded under these Terms.

14.2 Nothing contained in these Terms excludes, restricts or modifies the application of any provision, the exercise of any right or remedy, or the imposition of any liability under the Australian Consumer Law (ACL) or under any international consumer protection legislation, provided that, to the extent that such law permits Kirra Point Holiday Apartments to limit its liability, then Kirra Point Holiday Apartment’s liability is limited to:

a. in the case of services, supplying the services again or payment of the cost of having the services supplied again; and

b. in the case of goods, replacing the goods, supplying equivalent goods or repairing the goods, or payment of the cost of replacing the goods, supplying equivalent goods or having the goods repaired. 

15. No Liability for Use of Property

15.1 To the extent permitted by law, Kirra Point Holiday Apartments and its current and former officers, employees, agents, contractors, sub-contractors, consultants (including their respective employees and contractors) (collectively, Kirra Point Holiday Apartments Personnel) are not liable for any injury, damage, loss, delay, expense or inconvenience caused directly or indirectly to any Guest or other occupant of the Property or their personal belongings, baggage, vehicles and other property whilst staying at the Property. 

15.2 The Guest acknowledges that the use of any of the Property’s facilities (swimming pool, or the like) which may result in injury, loss or damage to the Guest, other occupants or their property is the Guest’s responsibility.

15.3 It is recommended Guests take out personal property insurance or adequate travel insurance should any unexpected situations arise before or during their Booking period. 

15.4 If you or any guests leave personal items at the Property, you may request Kirra Point Holiday Apartments to recover and return those items, if Kirra Point Holiday Apartments is able to locate any or all the items, it will arrange postage of the items at your cost. Kirra Point Holiday Apartments is not liable in any way if it is unable to recover any personal items left behind by you or any other guest.

16. Release, Indemnity, and Proportionate Liability

16.1 To the extent permitted by the law, you agree to release, indemnify and forever hold harmless, Kirra Point Holiday Apartments Personnel and the owner (including their agents and subcontractors) (collectively, the Indemnified Parties) against, from and in respect of all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including but not limited to consequential and economic losses, property loss or damage and damages for injury, including personal injury and death) arising out of, caused by, attributable to or resulting from your use and occupation of the Property (including in connection with any visitors you invite to the Property) except to the extent such expense, cost, liability, claim, action, proceeding, damage, judgement or loss arose out of, was caused by, attributable to or resulted from the Indemnified Parties’ negligence, wrongful act or omission, or a breach of these Terms.

16.2 To the extent permitted by law, the aggregate of the Indemnified Parties’ liability to you is limited to an amount not exceeding the total amount paid by you for your Booking.

16.3 Each indemnity in these terms and conditions is a continuing and independent obligation and survives the termination or expiry of these Terms.

17. Disputes

17.1 Dispute resolution procedure

Subject to clause 17.2, if any dispute, controversy or claim (Dispute) arises out of or in connection with this document (including without limitation the entry into, existence, breach, termination or validity of this document):

a. the parties must first, acting in good faith, use their reasonable endeavours to resolve the Dispute in accordance with the procedure in this clause 18, and

b. no party may commence arbitration or court proceedings in relation to a dispute without first complying with this clause.

17.2 Notice of Dispute

A party claiming that a Dispute has arisen under, or in connection with, this document (the Disputing Party) must give to the other party a notice identifying precisely, and providing full particulars of, that Dispute, including details of any loss suffered by that party in relation to the Dispute (a Dispute Notice). 

17.3 Resolution between parties

a. Each party to the Dispute must use its reasonable endeavours to resolve the Dispute within 15 Business Days of the issue of the Dispute Notice.

b. Each party to the Dispute must comply with any reasonable requests made by any other party to the Dispute for non-privileged information reasonably related to the matters in Dispute. 

c. Under these Terms, Business Day means a day other than a Saturday, Sunday or public holiday in Kirra, Coolangatta, Queensland.

17.4 Exceptions

Clauses 17.1 to 17.3 do not apply to proceedings for urgent interlocutory or declaratory relief (or other interim or conservatory measures, including measures required to prevent expiry of a relevant limitation period).

17.5 Continued performance

Despite the existence of a Dispute, each party must continue to perform its obligations under this document.

18. Notices

18.1 Notices given under this document must be in writing and clearly readable in English and delivered electronically by email to that party’s address or email address shown on the relevant Booking confirmation or to such other address or person as a party may specify by notice given in accordance with this clause.

18.2 A notice is taken to be duly given and received if delivered by email, within 1 hour of sending unless a delivery failure notice is received.

18.3 Despite clause 18.1 notices received after 5 pm in the place of receipt or on a non-Business Day are taken to be received at 9 am on the next Business Day. 

19. General

19.1 Kirra Point Holiday Apartments will be entitled to sub-contract or delegate its obligations under these Terms without prior notification to you.     

19.2 These Terms and the Booking confirmation represent the entire agreement between the parties and supersede any previous marketing information, representations or agreements whether recorded in writing or otherwise.  

19.3 The parties agree that these Terms are fair and reasonable in all the circumstances. However, if any provision of these Terms is held not to be valid by a Court of competent jurisdiction but would be valid if part of the wording were deleted, then such provision shall apply with such deletions as may be necessary to make it valid. If any of the provisions in these Terms are held not to be valid the remaining provisions of these terms shall remain in full force and effect.     

19.4 The failure, delay or omission by a party to exercise, or to partially exercise, a right, power or remedy under this document does not operate as a waiver of that right, power or remedy. 

19..5 A party which exercises, or partially exercises, a right, power or remedy maintains its right to further exercise the same right, power or remedy or to exercise another right, power or remedy. 

19.6 A party waives a right, power or remedy only by explicitly doing so in a written notice to the other party and the waiver is strictly limited to the matters specified in the notice.

19.7 All warranties, releases, exclusions and limitations of liability and indemnities in these Terms will remain valid and binding following expiry or termination of any Booking. Any other provision by its nature intended to survive expiry or termination of a Booking survives expiry or termination of the Booking.

19.8 The rights, powers, authorities, discretions and remedies of a party under these Terms do not exclude any other right, power, authority, discretion or remedy.

19.9Kirra Point Holiday Apartments may set off any amounts due and payable to it by, or to which it otherwise is or would be entitled from the Guest (whether under any provision of these Terms or otherwise at law) against any amounts that Kirra Point Holiday Apartments is required to pay to the Guest under these Terms

19.10 These Terms are governed by the laws of Queensland and each party irrevocably submits to the non-exclusive jurisdiction of the courts of Queensland. 

20. Vetting Requirements

20.1 All reservations at Rise Kirra Point are subject to management approval and completion of a vetting process. Bookings will not be confirmed until the Guest has:

a. provided a clear photograph of themselves holding a valid form of government-issued photo ID (driver’s licence or passport);
b. submitted all requested guest details, including the full names and ages of all guests staying at the property;
c. signed these Terms and Conditions in full; and
d. provided valid credit card details for the pre-authorisation/bond.

20.2 By submitting a booking request, the Guest agrees that:

a. Kirra Point Holiday Apartments may conduct reasonable checks to confirm the identity, age, and suitability of the Guest, including a background check where deemed appropriate;
b. Kirra Point Holiday Apartments reserves the right to refuse, cancel or decline any booking where:

• information provided is false, incomplete, or inconsistent;

• the Guest fails to meet the age, ID, or payment requirements;

• the Guest has a history of property damage, complaints, payment disputes or prior conduct inconsistent with the House Rules;

• in the reasonable opinion of Kirra Point Holiday Apartments, the booking poses a potential risk to the property, neighbouring residents, or the integrity of the premises;

• the booking appears to be made for unauthorised or prohibited use (such as events, parties, or commercial activity).

20.3 All assessments will be made in good faith and in accordance with applicable laws, including anti-discrimination and consumer protection laws. Where a booking is declined under this clause, any payments made will be fully refunded unless refusal is due to a breach of these Terms.

20.4 Guests are encouraged to contact Kirra Point Holiday Apartments directly to clarify any requirements prior to booking.